Effective Date: July 01, 2025
At NexGen Elegance, customer satisfaction is our top priority. Please read our refund and return policy carefully.
- Eligibility for Return
- Products can be returned within 3 days of delivery.
- Item must be unused, in original packaging, and in the same condition as received.
- Non-Returnable Items
- Personalized items, gift cards, and clearance products are not eligible for return.
- Any product damaged due to customer misuse is not eligible.
- Refund Process
- Once your returned item is received and inspected, we will notify you.
- Approved refunds will be processed to your original payment method within 7 working days.
- Return Shipping
- Customer is responsible for return shipping unless the product is faulty or incorrect.
- Damaged or Wrong Item
If you received a wrong or damaged item, please contact us within 24 hours of delivery with photo evidence at contact@nexgenelegance.online or +88 01575633301